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Privacy Policy


How We Use Your

Personal Information

Collected Information

Personal information is information that is associated with your name or personal identity. WillowsHotelChicago.com uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with WillowsHotelChicago.com. We take seriously the trust you place in us. WillowsHotelChicago.com will not sell, rent or lease your personal information to others.

In some areas of our website, you can request information, subscribe to marketing or brochure materials, register yourself or your company for access to restricted areas.

The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, and/or contact preferences. To personalize our websites, services or communications, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our website or services. Providing this additional information is optional.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. WillowsHotelChicago.com collects and analyzes non-personal information to evaluate how visitors use the WillowsHotelChicago.com websites.

Non-personal data we collect may include the pages visited on the WillowsHotelChicago.com website, unique URLs visited within WillowsHotelChicago.com, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies. WillowsHotelChicago.com web pages use cookies and other technologies for data analysis and personalization services.

Links to Third-Party Websites

The WillowsHotelChicago.com website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the WillowsHotelChicago.com website. WillowsHotelChicago.com does not control those sites or their privacy practices, which may differ from WillowsHotelChicago.com. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the WillowsHotelChicago.com Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with WillowsHotelChicago.com; that sharing is governed by that third-party company’s privacy policy.

Children's Privacy

WillowsHotelChicago.com is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. WillowsHotelChicago.com does not knowingly collect information from children under the age of 13 nor target its website to children under 13.

How We Use Your Information

WillowsHotelChicago.com uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to provide brochures and information, to communicate with you, to update you on events and specials, to personalize promotional offers and to enhance the WillowsHotelChicago.com website.

Non-personal data is aggregated for reporting about WillowsHotelChicago.com website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

Who We Share Your Information With

WillowsHotelChicago.com will not sell, rent or lease your personal information to others.

Opting Out

WillowsHotelChicago.com will not use your personal information for a different purpose than the one stated when you provided your data. To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, promotions), please select the e-mail “opt-out” or “unsubscribe” link included in each subscription communication.

Keeping Your Information Secure

WillowsHotelChicago.com is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, WillowsHotelChicago.com has in place appropriate physical and managerial procedures to safeguard the information we collect.

Display Advertising

The Willows Hotel has implemented and uses Display Advertising; specifically Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show ads on sites across the Internet. Please be informed that visitors and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to this website.

We inform you that at when creating a remarketing list, any sensitive information collected directly or associated with a visitor, based on the visitor’s profile or behavior on the site will not be used. Google reserves the right to display to users which remarketing lists they’re on, along with the corresponding domain name. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

Changes To This Statement

If there are updates to the terms of WillowsHotelChicago.com online Privacy Statement, we will post those changes on this page, so you will always know what information we collect online, how we use it, and how we are committed to protecting your privacy.

Contact Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us using the button below:


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